Steve Unger

CTO

Ofcom

Sandra De Zoysa

Group Chief Customer Officer

Dialog Axiata

Patrice Slupowski

VP Digital Innovation

Orange

Alejandro Maroto

Global Head of Innovation

Telefonica

Rupert Hill

Head of Marketing, Performance, Wholesale & M2M

EE

Jérome Goulard

VP B2B Customer Experience

Orange

Christina Taylor

Head of Human Centered Design

Swisscom

Rupert Hill

Head of Marketing, Performance, Wholesale & M2M

EE

Alejandro Maroto

Global Head of Innovation

Telefonica

Christina Taylor

Head of Human Centered Design

Swisscom

Steve Unger

CTO

Ofcom

Steve Unger

CTO

Ofcom

Alejandro Maroto

Global Head of Innovation

Telefonica

Rupert Hill

Head of Marketing, Performance, Wholesale & M2M

EE

Patrice Slupowski

VP Digital Innovation

Orange

Sandra De Zoysa

Group Chief Customer Officer

Dialog Axiata

Jérome Goulard

VP B2B Customer Experience

Orange

Inspiring CEM best practice through deeper insights surrounding customer motivations, digital advancements and analytic solutions

"Customer experience cannot be adequately addressed without the right tools and, in particular, communications service providers are beginning to recognise that the lack of an integrated view of their client data is a major stumbling block" - Principal Analyst, Networks, Informa Telecoms & Media

Joining together performance, marketing customer care and operational departments from mobile operators, MVNOs, OTTs, ISPs and global solution providers, the CEM Congress is celebration 10 years of building partnerships & learning opportunities!

Featuring 60+ presentations, 30 of which are led by CXO level decision makers, the programme will examine a full 360 degree view of today's customers' changing behaviour, & will offer detailed overview on the available CEM-related products & services to help Service Providers thrive in this highly competitive market.

Click here to read the post show report


 Who Attends?

CEM PIE


 New for 2014

CEM New features


 

“In today's experience economy, you must seek the truth about customer motivations and in this event just offered that. Its nice to learn from the right and mishaps of those who shared the same vision” 

Department Head, Smart Communications

“Excellent opportunity for networking and sharing experiences”

CEM Director, Zain Kuwait

“The Telecom CEM World Congress presented us with an opportunity to come together with individuals passionate about putting their customer’s experiences at the forefront of operational and strategic priorities. By sharing insights and discussing best practices we’ve seen across 30+ countries, we hope to have left a positive impression on how telecoms can use customer feedback to drive positive change, motivate front line employees and increase the bottom line”- 

ResponseTek (Drinks Reception Sponsor)

“Valuable thoughts that I took home include the importance of transparency and availability of customer ratings of your services , transparent and clear network or system failure and recover communication on corporate cite, and the importance of employee empowerment to provide great service”

Customer Operations Director, Tele2Russia

“I very much enjoyed the conference and in particular enjoyed hearing how participants were really starting to turn data – old and new – into insights with proven ROI. There were lots of small practical tips plus up to date strategic information on how the marketplace is changing. And in terms of the panel, we had a discussion covering areas such as: 1) Is big data really different to the existing big datasets used in Telecoms CEM? 2) What are the challenges in bringing together data for new analytics? (Including technology, skillset and mind-set!) 3) Are the insights being delivered really adding value to the business and justifying the investments required? 4) Where can real-time analytics add value when business decision-making can still be very slow?” 

CEO, FreshMinds

“The 2013 Telecom CEM World Congress was excellent. Brilliantly organized and had the right mix of international operators and subject matter expertise and with focus on practical case studies that offered reflection on the new business realities and greatly helped in producing valuable knowledge that can address some of the complexity and challenges of today’s telecom business environment. The planning of the sessions and the overall setup of the congress also gave ample time for networking and an excellent opportunity to share ideas, best practices, and gain actionable knowledge. Overall well done and look forward for future editions”

Senior Director Customer Operations Support & Planning Commercial, Du

"More than I expected."

Claudiu Paraschiv, Head of TV Technology, Pro TV

"Provides a strong market review. Good organized and elaborated networking possibilities."

Dinu-Mathias Fulea, Field Applications Sales

"Good opportunity for catch up with industry trends."

Serban Belenes, Consultant, Eutelsat

"A very informative and relevant event with good networking opportunities."

Paul Marsden, Sales Manager, Emerging Markets, Arqiva, Satellite & Media

Speaking Enquiries

Dr Jane Watson Tel: +44 (20) 701 75076

Sponsorship & Exhibition Enquiries

Tom McCormick Tel: +44 (0)20 7017 7146

Marketing Enquiries

Mollie Lloyd Tel: +44 (0)20 7017 5924

Register As A Delegate

Customer Services Tel: +44 (0)20 701 77483