Debbie Oster

Vice President Customers First and Quality Culture

TELUS, Canada

Ben Vos

VP Wholesale Business Operations

Sprint-Nextel Corporation

Wayne Schutte

Director Customer Experience

Everything Everywhere

Simon Griffiths

Group Head of BI Technology

Vodafone

Raja Haider Hussain

CCO

Fanoos Telecom

Sandra De Zoysa

Group Chief Customer Officer

Dialog Axiata

Alain Glickman

Group Director Customer Insights

Orange FT Group

Raymond Lohr

VP Customer Experience

Liberty Global (UPC Broadband)

Josef Schleghuber

Head of Customer Care

Telefonica Germany

Markus Freikamp

Head of International Wholesale Business Models

Deutsche Telekom

Darren Ball

Head of PAYG Loyalty

Virgin Media

Megan Ashman

General Manager, Customer Management

MTN South Africa

Luis Angel Galindo Sanchez

General Manager Strategy & Innovation

Telefonica

Nina Gyubbenet

Customer Operations Director

Tele2 Russia

Berna Uzuner

Customer Value Manager

Turkcell

Ishtiaque Khan

Head of Prepaid Market Development

Orascom Telecom Bangladesh

Alain Glickman

Group Director of Customer Insights

Orange FT Group

Ahmad Mourad

Senior Director Customer Operations Support & Planning Commercial

Du

Dean Kosty

Network Manager

Vipnet (Telekom Austria Group),

Charlotte Dunsterville

Customer Experience Director

Cable & Wireless

Milind Kangle

CEO

Lycamobile

Gérald Biart

Product Manager- MTV Mobile

Viacom International Media Networks

John Mardini

President

Voyager Mobile

Lee Angell

Head of Mobile Customer Experience

Virgin Mobile

Jeremy Morris

Head of Telecommunications

Google

Edmund Read

Group Operations Director

Just-Eat Group

Craig Lee

Manager of Customer Experience & CRM Programme

Emirates

Caroline Plumb

CEO

FreshMinds

Julio Puschel

Principal Analyst- Head of Telco Strategy

Informa Telecoms & Media

Geoff Capstick

Independent Consultant

Carl Lyon

Managing Director

The QoE

Benjo van den Boogaard

Director of Marketing & Business Development

CALVI

John Connors

Technical Director

eGain

Andrew Blake

CTO

SpatialBuzz

Dominic Cross

Director of Enterprise Sales, EMEA

LogMeIn

Günther Schrammel

CEO

NTS New Technology Systems

Debbie Oster

Vice President Customers First and Quality Culture

TELUS, Canada

Carl Lyon

Managing Director

The QoE

Edmund Read

Group Operations Director

Just-Eat Group

Lee Angell

Head of Mobile Customer Experience

Virgin Mobile

Ben Vos

VP Wholesale Business Operations

Sprint-Nextel Corporation

Milind Kangle

CEO

Lycamobile

John Mardini

President

Voyager Mobile

Craig Lee

Manager of Customer Experience & CRM Programme

Emirates

Julio Puschel

Principal Analyst- Head of Telco Strategy

Informa Telecoms & Media

Alain Glickman

Group Director of Customer Insights

Orange FT Group

Inspiring CEM best practice through deeper insights surrounding customer motivations, digital advancements and analytic solutions

"Customer experience cannot be adequately addressed without the right tools and, in particular, communications service providers are beginning to recognise that the lack of an integrated view of their client data is a major stumbling block" - Principal Analyst, Networks, Informa Telecoms & Media

Joining together performance, marketing customer care and operational departments from mobile operators, MVNOs, OTTs, ISPs and global solution providers, the CEM Congress is celebration 10 years of building partnerships & learning opportunities!

Featuring 60+ presentations, 30 of which are led by CXO level decision makers, the programme will examine a full 360 degree view of today's customers' changing behaviour, & will offer detailed overview on the available CEM-related products & services to help Service Providers thrive in this highly competitive market.

Click here to read the post show report

CEM attendee demographic

  • NEW programme features: Don't miss out on exciting quick-fire discussions, OTT HotSeat interviews, 'Guess Who' keynotes, bubbly roundtables, 1-2-1 debates, & storytelling scenarios!
  • NEW speaker line-up: Over 30 CXO-level presentations from Service Providers, OTTs, Digital Entrants and MVNOs taking place in this year's co-located event. Also introducing new motivational and inspiring keynotes from award-winning Retail and Finance industries
  • NEW and larger exhibition: The co-location of Telecom CEM World Congress with our prestigious MVNO Networking Congress will expand the scope of networking to 300+ industry in attendance!
  • NEW networking opportunities: Our newly appointed Head of VIP relations will be responsible for setting up pre-arranged meetings with those sought after clients! In addition, don't miss our new and exciting speed networking zone, CEM 'pub-style quiz', and evening social reception!

MVNO sponsor

A. OUR INITIAL APPROACH

A research call will be set up to outline your objectives, target companies you would like to meet, input on the conference agenda, and different options for getting involved. Contact Tom McCormick on tmccormick@iir-telecoms.com  to set up your research call!

B. PACKAGES & OPTIONS

Networking

  • Boutique meeting service- up to 20 meetings pre-arranged
  • Breakfast Brief
  • Online tools – used to pre-arrange meetings with delegates & access presentations
  • Drinks reception, coffee or lunch sponsorship
  • Private meeting rooms
  • Start-up pods
  • 'Pub quiz'- focused on the CEM market
  • Speed Networking Zone- taking place during each networking break

Marketing Channels

  • Logos included on all email blasts to 8,000+ individuals
  • Podcasts
  • Promotional Interviews (released via email blast, LinkedIn groups, Media Partners, & Twitter)
  • Webinars
  • Logos & branding on all event flyers, brochures & website
  • Weekly blogger
  • Whitepaper release

Speaking Opportunities

  • 25 minutes keynote speaking slot
  • Joining or moderating panel discussions
  • Focus session leader
  • Roundtable moderator
  • Private workshop hosting
  • Chairing
  • HotSeat Interviewer 
  • 10 minutes live demo 

‘Out of the Box’ Options

  • Conference Tool Kits- branding on notepads, pens, laptop bags, lanyards & badges
  • Twitter Board Sponsor
  • Award Show Host
  • Video Booth
  • Evening VIP Reception or Banquet Dinner
  • Bubbly Roundtable Leader- prosecco fuelled discussions
  • VIP Speaker Zone- comprises exclusive access to speakers networking area & includes goodie bag giveaways

C. FOLLOW-UP:

Once partnership has been established, introductions will be made to the Conference Producer, Operations Manager, Head of VIP Relations and Marketing Executive. Each team member will dedicate their time to ensure that all your needs are met, including selecting the best fitting speaking slots for your session, identifying set up & requirements for your booth or stand, and promoting your products & services via our marketing channel. 

Your clients will receive exclusive discounts to attend & our Head of VIP Relations will begin pre-arranging meetings with the top 20 companies you would like meet.

For Sponsorship & Exhibiting Opportunities, Please Contact:

 

 Tom McCormick

Sponsorship Manager -Telecom CEM World 2014

E: tmccormick@iir-telecoms.com

T: +442070177146

“In today's experience economy, you must seek the truth about customer motivations and in this event just offered that. Its nice to learn from the right and mishaps of those who shared the same vision” 

Department Head, Smart Communications

“Excellent opportunity for networking and sharing experiences”

CEM Director, Zain Kuwait

“The Telecom CEM World Congress presented us with an opportunity to come together with individuals passionate about putting their customer’s experiences at the forefront of operational and strategic priorities. By sharing insights and discussing best practices we’ve seen across 30+ countries, we hope to have left a positive impression on how telecoms can use customer feedback to drive positive change, motivate front line employees and increase the bottom line”- 

ResponseTek (Drinks Reception Sponsor)

“Valuable thoughts that I took home include the importance of transparency and availability of customer ratings of your services , transparent and clear network or system failure and recover communication on corporate cite, and the importance of employee empowerment to provide great service”

Customer Operations Director, Tele2Russia

“I very much enjoyed the conference and in particular enjoyed hearing how participants were really starting to turn data – old and new – into insights with proven ROI. There were lots of small practical tips plus up to date strategic information on how the marketplace is changing. And in terms of the panel, we had a discussion covering areas such as: 1) Is big data really different to the existing big datasets used in Telecoms CEM? 2) What are the challenges in bringing together data for new analytics? (Including technology, skillset and mind-set!) 3) Are the insights being delivered really adding value to the business and justifying the investments required? 4) Where can real-time analytics add value when business decision-making can still be very slow?” 

CEO, FreshMinds

“The 2013 Telecom CEM World Congress was excellent. Brilliantly organized and had the right mix of international operators and subject matter expertise and with focus on practical case studies that offered reflection on the new business realities and greatly helped in producing valuable knowledge that can address some of the complexity and challenges of today’s telecom business environment. The planning of the sessions and the overall setup of the congress also gave ample time for networking and an excellent opportunity to share ideas, best practices, and gain actionable knowledge. Overall well done and look forward for future editions”

Senior Director Customer Operations Support & Planning Commercial, Du

"More than I expected."

Claudiu Paraschiv, Head of TV Technology, Pro TV

"Provides a strong market review. Good organized and elaborated networking possibilities."

Dinu-Mathias Fulea, Field Applications Sales

"Good opportunity for catch up with industry trends."

Serban Belenes, Consultant, Eutelsat

"A very informative and relevant event with good networking opportunities."

Paul Marsden, Sales Manager, Emerging Markets, Arqiva, Satellite & Media

Speaking Enquiries

Vanessa Barbe Tel: +44 (20) 701 75076

Sponsorship & Exhibition Enquiries

Thomas McCormick Tel: +44 (0) 20 7017 7146

Marketing Enquiries

Geraldine Hervel Tel: +44 (0)20 7017 5924

Register As A Delegate

Customer Services Tel: +44 (0)20 701 77483