Inspiring CEM best practice through deeper insights surrounding customer motivations, digital advancements and analytic solutions

Joining together performance, marketing customer care and operational departments from mobile operators, MVNOs, OTTs, ISPs and global solution providers, the CEM Congress is celebrating 10 years of building partnerships & learning opportunities!

This years congress featured 50+ presentations, case studies and panel sessions with over 250 attendees! The programme examined a full 360 degree view of today's customers' changing behaviour, & offered a detailed overview on the available CEM-related products & services to help Service Providers thrive in this highly competitive market.

mvno and cem images

 2014 Networking Highlights!

At IIR Telecoms & Technology, we understand that when you invest in our events you want to be sure you will meet the right people.

Our experienced team of VIP Networking Managers delivered this by organising structured speed networking, fulfilling personal introductions and by being at the disposal of our attendees before, during and after the event.

MVNO Networking

2014 Testimonials

“Thanks a lot for this event. Really, I noticed a big change between last years and this year. Speed Networking was amazing met a lot of people from different companies with helpful solutions and tools. Thanks a lot and hope to see you next year with new ideas”. – Western Retail Sales Director, STC

“Wonderful experience really enjoyed the Speed networking and the contacts” –Director Of Sales, Engagor, Belgium

“I really valued the Speed Networking Sessions. A brilliant way to quickly meet a lot of target delegates. The sessions were really well managed to be punctual and light hearted. Very good”. –Sales Director, Brainstorm, UK.

“Good overall agenda; good networking – will consider next year” – Marketing Director, Lycamobile, UK

 “Great!” – Managing Director, CellPack, UK

“ Well organised, excellent event, very positive from Logmein view”. – Executive Sales Director, LogMeIn, UK

“Good show. Enjoyed over time here. It was worthwhile and well hosted”. – Product Manager, Convergys, UK.

 “Interesting. Speed Networking concept was good”. – AVP, Mobileum, India

 “As usual it’s a great opportunity to meet with people working in MVNO market. To understand where the market is. What the MVNO company want to do and how their distinguishing from the MNO’s. Good opportunity to meet interesting partners”. – Chief of Wholesale Dep. P4. Sp Zoo (PLAY), Poland

“Very well organized event with great speakers & insightful discussions” – Deputy General Manager – Customer Service, Bharti Airtel, India

“Speed Networking was a good experience which helped in connecting with many partners/vendors/operators in a quick time. Brilliantly organized! Thanks Anna”. -Senior Manager/CEM Solutions, Etisalat, UAE,

Key topics discussed at this year’s event include:

  • Device driven engagement: Monetizing the digital experience
  • How can you use your customer experience metrics to improve customer interactions and generate new sources of revenue?
  • How is the relationship between OTTs and Telcos changing?
  • Recognizing the growing impact of managing closer integration of content and devices on overall Customer Experience Management
  • A regulators perspective of CEM
  • The importance of having board management support in delivering an effective CEM strategy
  • How to boost customer experience through social interactions
  • Improving customer experience on network quality through customer journey mapping
  • Bridging the gap between innovation and customer expectations

2014 Sample Attendee List

Accanto Systems - Affirmed Networks - Afribone Mali - Airtel Kenya - Algar Telecom – Algolytics - Amdocs  - Analysys Mason - Aspider  - Avea - Bank of Tokyo Mistubushi - BASE Company  - Bharti Airtel Ltd – BICS – Brainstorm - BT Business - Carphone Warehouse - CDRator A/S - Cellact Communications - Cellpak Solutions - China Mobile International UK  - Cisco - Compass Communications - Comsys Telecoms & Media – Convergys - Cubic Telecom - Cyta Hellas - Deutsche Telekom - Dialog Axiata – Digitalk – Dipper - Dixons Carphone Warehouse - DLA Piper UK – EE – Engagor – Ericsson – ETISALAT - Euro-Information Telecom - European Communications - Fogg Mobile – Fujitsu - Gamma Telecom – Gintel – Glofone – Google – Huawei - Huawei Software Technologies - Hutchison 3G - iMVNOx Association - I-New – iPass - Jawwal Company – Jumio – KPN - Lebara Mobile Netherlands  - Lycamobile - Max Telecom – MDS – Metrinomics - Millennial Mobility - Mobile Vikings - Mobily - Etihad Etisalat Company  - Movius Interactive Corporation - MTX Connect - MVNO Dynamics - NEC  - NetCracker - Network Norway - Nominum - Now PAYG – Ofcom - Openet - Oracle Communications - Orange - Orange Wholesale France - P R Facilities Management Ltd - P4 Sp z o o - Paltel  - Peaches Group - Philippine Long Distance Telephone – Polystar - Preiskel & Co - Prism Consulting – Qelp – Quadruple - Redmill Communications – Sandvine - Saudi Telecom Company - Smart Communications Inc - Smarter Mobile - Spirent Communications  STC - Swisscom - Swytch - Symsoft AB - TalkTalk  - Telecom Italia - Teleena - Telefonica - Telekom Malaysia - Telekomunikasi Indonesia International Hong Kong Limited (Telin HK) - TeliaSonera Sverige - Telna (Telecom North America) - The Phone Coop - The Qoe - Transatel - Truphone - Vectone Mobile - VikingCo Poland  - Virgin Media - Virtuser - VocaLink - WDS, A Xerox Company - WebToGo GmbH - WeDoTechnologies


Speaking Enquiries

Justyna Topczewska Tel: +44 (0) 207 017 5418

Sponsorship & Exhibition Enquiries

James Bull Tel: +44 (20) 701 75609

Marketing Enquiries

Mollie Lloyd Tel: +44 (0)20 7017 5924

Register As A Delegate

Customer Services Tel: +44 (0)20 701 77483