Telecom CEM World Congress 2013

Department Head, Smart Communications

Anna Slater — Tue, 04 Jun 2013 10:31:42 +0000

“In today’s experience economy, you must seek the truth about customer motivations and in this event just offered that. Its nice to learn from the right and mishaps of those who shared the same vision”

CEM Director, Zain Kuwait

Anna Slater — Tue, 04 Jun 2013 10:31:05 +0000

“Excellent opportunity for networking and sharing experiences”

ResponseTek (Drinks Reception Sponsor)

Anna Slater — Tue, 04 Jun 2013 10:30:44 +0000

“The Telecom CEM World Congress presented us with an opportunity to come together with individuals passionate about putting their customer’s experiences at the forefront of operational and strategic priorities. By sharing insights and discussing best practices we’ve seen across 30+ countries, we hope to have left a positive impression on how telecoms can use customer feedback to drive positive change, motivate front line employees and increase the bottom line”-

Customer Operations Director, Tele2Russia

Anna Slater — Tue, 04 Jun 2013 10:30:11 +0000

“Valuable thoughts that I took home include the importance of transparency and availability of customer ratings of your services , transparent and clear network or system failure and recover communication on corporate cite, and the importance of employee empowerment to provide great service”

CEO, FreshMinds

Anna Slater — Tue, 04 Jun 2013 10:29:58 +0000

“I very much enjoyed the conference and in particular enjoyed hearing how participants were really starting to turn data – old and new – into insights with proven ROI. There were lots of small practical tips plus up to date strategic information on how the marketplace is changing. And in terms of the panel, we had a discussion covering areas such as:

1) Is big data really different to the existing big datasets used in Telecoms CEM?

2) What are the challenges in bringing together data for new analytics? (Including technology, skillset and mind-set!)

3) Are the insights being delivered really adding value to the business and justifying the investments required?

4) Where can real-time analytics add value when business decision-making can still be very slow?”

Senior Director Customer Operations Support & Planning Commercial, Du

Anna Slater — Tue, 04 Jun 2013 10:29:22 +0000

“The 2013 Telecom CEM World Congress was excellent. Brilliantly organized and had the right mix of international operators and subject matter expertise and with focus on practical case studies that offered reflection on the new business realities and greatly helped in producing valuable knowledge that can address some of the complexity and challenges of today’s telecom business environment.

The planning of the sessions and the overall setup of the congress also gave ample time for networking and an excellent opportunity to share ideas, best practices, and gain actionable knowledge. Overall well done and look forward for future editions”

Join us in Lonon for Telecom CEM World Congress 2013

Anna Slater — Tue, 19 Mar 2013 11:23:25 +0000

The Telecoms Customer Experience Management (CEM) World Congress returns following an outstanding turnout in 2012.This year the three day event will expand and display an array of topics by investigating CEM across Marketing, Operation and Network Departments within an organisation. Joining together CXO level thought leaders; the CEM World Congress will offer views from global operators across all departments, disruptive players, as well as reputable brands. In addition, interactive sessions, panel discussions, 1-2-1 debates, webinars and roundtables will offer extensive networking opportunities for all those involved. Visit http://www.cemcongress.com to register your palce and to download the event brochure

Claudiu Paraschiv, Head of TV Technology, Pro TV

cookj — Thu, 25 Oct 2012 12:33:36 +0000

“More than I expected.”

Dinu-Mathias Fulea, Field Applications Sales

cookj — Thu, 25 Oct 2012 12:32:33 +0000

“Provides a strong market review. Good organized and elaborated networking possibilities.”

Serban Belenes, Consultant, Eutelsat

cookj — Thu, 25 Oct 2012 12:32:07 +0000

“Good opportunity for catch up with industry trends.”