Sandra De Zoysa

Group Chief Customer Officer

Dialog Axiata

Vladimir Dimitroff

Director

Prism Consulting

Gordon Rawling

Marketing Director

Oracle Communications

Nick Milne

Head of Marketing Effectiveness, Research & Analytics

Telefonica

Mohamed Maher

Head/Enterprise & ICT Solutions

Etisalat Egypt

Stefan Rakebrandt

Senior Director, Communication Industry Solutions

Oracle Communications

Assaf Aloni

VP Marketing

Cellmining

David Crawford

Professor

University of Essex

Raymond Lung

Manager, Strategy Practice

Cartesian

Tom Rainsford

Brand Director

GiffGaff

Jorge Mascarenhas

Head of Customer Experience

Telefónica

Jean-Pierre Bienaime

SVP

Orange

Ashwin Jaiswal

Head - IT Business Consulting,

Reliance Communications

Rajesh Razdan

Founder and CEO

mCarbon Tech Innovation

Robert Hackl

Chief Commercial Operations Officer

Vodafone

Alpay Akdemir

Director

Peppers & Rogers Group

Xavier Perret

SVP Marketing

Orange

Uddalak Chatterjee

Deputy General Manager- Customer Services

Airtel India

Sinem Yüksel

B2B - Mobile & Fixed - Customer Experience & Sales Development Director

Turkcell

Dindo Marzan

AVP, Product Development & Management, Voyager Innovations

PLDT Group

Pete Doyle

Founder & CEO

Social Retail Group

Peter Scott

Director of Strategic Projects and Multi Play

Dixons Carphone

Rolf Nafziger

Senior Vice President International Wholesale Business Unit – IBU

Deutsche Telekom

Alejandro Maroto

Head of Innovation & Business Development

Telefonica Global Solutions

Pierre Bontemps

President

Coriolis

Meinrad Spenger

CEO

Mas Movil

Rebecca Sendel

Senior Director of the Business Assurance Program

TM Forum

Rajesh Razdan

Founder and CEO

mCarbon Tech Innovation

Jorge Mascarenhas

Head of Customer Experience

Telefónica

Rebecca Sendel

Senior Director of the Business Assurance Program

TM Forum

Sandra De Zoysa

Group Chief Customer Officer

Dialog Axiata

Stefan Rakebrandt

Senior Director, Communication Industry Solutions

Oracle Communications

Robert Hackl

Chief Commercial Operations Officer

Vodafone

Sinem Yüksel

B2B - Mobile & Fixed - Customer Experience & Sales Development Director

Turkcell

Pete Doyle

Founder & CEO

Social Retail Group

Alejandro Maroto

Head of Innovation & Business Development

Telefonica Global Solutions

Nick Milne

Head of Marketing Effectiveness, Research & Analytics

Telefonica

DELIVERING DEEPER INSIGHT INTO CUSTOMER MOTIVATIONS, DIGITAL ADVANCEMENTS AND ANALYTICAL SOLUTIONS TO ENHANCE CUSTOMER EXPERIENCE

We are pleased to announce that the 11th Annual Telecoms CEM World Congress is returning to London on the 3-4 of November.

Join us to discuss the most burning issues related to customer experience design and management and learn from the industry experts how they design, develop and implement their CEM strategies. The winner of the new digital world is the one who is better at handling the customer relationships. Are you in tune with your customers? To find out join 300+ industry professionals including leading operators, MVNOs, consultancies and solutions providers. In addition to the deeply relevant content and top industry leaders presenting their case studies, we have enhanced the networking opportunities by expanding the exhibition space and including interactive features in the agenda.

vipa

Last year you told us that our VIP networking meeting service enabled new business through valuable conversations with key delegates at the event. In 2014, we delivered over 890 meetings on site! There are many more to come in 2015 – we are extending and enhancing your networking experience this year. Do not miss the unique opportunity of meeting operators and MVNOs discussing the most burning issues all telcos encounter in relation to the customer experience.

cem stata

2014 Testimonials

“Thanks a lot for this event. Really, I noticed a big change between last years and this year. Speed Networking was amazing met a lot of people from different companies with helpful solutions and tools. Thanks a lot and hope to see you next year with new ideas”. – Western Retail Sales Director, STC

“Wonderful experience really enjoyed the Speed networking and the contacts” –Director Of Sales, Engagor, Belgium

“I really valued the Speed Networking Sessions. A brilliant way to quickly meet a lot of target delegates. The sessions were really well managed to be punctual and light hearted. Very good”. –Sales Director, Brainstorm, UK.

“Good overall agenda; good networking – will consider next year” – Marketing Director, Lycamobile, UK

 “Great!” – Managing Director, CellPack, UK

“ Well organised, excellent event, very positive from Logmein view”. – Executive Sales Director, LogMeIn, UK

“Good show. Enjoyed over time here. It was worthwhile and well hosted”. – Product Manager, Convergys, UK.

 “Interesting. Speed Networking concept was good”. – AVP, Mobileum, India

 “As usual it’s a great opportunity to meet with people working in MVNO market. To understand where the market is. What the MVNO company want to do and how their distinguishing from the MNO’s. Good opportunity to meet interesting partners”. – Chief of Wholesale Dep. P4. Sp Zoo (PLAY), Poland

“Very well organized event with great speakers & insightful discussions” – Deputy General Manager – Customer Service, Bharti Airtel, India

“Speed Networking was a good experience which helped in connecting with many partners/vendors/operators in a quick time. Brilliantly organized! Thanks Anna”. -Senior Manager/CEM Solutions, Etisalat, UAE,

Speaking Enquiries

Justyna Topczewska Tel: +44 (0) 207 017 5418

Sponsorship & Exhibition Enquiries

Oliver Stevens Tel: +44 (20) 701 77053

Register As A Delegate

Customer Services Tel: +44 (0)20 701 77483